FAQs

Some questions users usually ask.

Why am I connected to wrong LinkedIn profile, and how do I change it?

The Teamfluence extension syncs the LinkedIn account you're logged into in your browser. If you switch between accounts, we’ll sync data from whichever account is active. For data cleanup, contact support@teamfluence.com.

Why is my company page tracking not working?

Only LinkedIn Company Page Admins can track a company page. If you’re not an admin, tracking won’t work. If another Teamfluence user is the admin, you can request a reassignment by contacting support@teamfluence.com.

Why am I not seeing recent leads in the Monitoring tab?

Most likely, the Teamfluence extension (yours or a teammate’s) is uninstalled or inactive. Make sure the extension is installed and active in the browser you use daily so we can sync data and run assigned tasks. Please ensure you’re logged into LinkedIn in your browser, otherwise, the task will not execute.

Why did my CSV upload fail?

This is usually caused by formatting issues in the CSV. Your column headers must match the sample file exactly.

Why am I not sending invites even though I’m subscribed to networking campaigns?

This typically happens when the extension is inactive or uninstalled. Without it, we can’t execute connection tasks.

Why can’t I find the Slack channel I want to use for notifications?

Teamfluence can only send notifications to public Slack channels. Confirm the channel you want to connect is public.

Why can’t I track profiles or posts anymore?

You may have reached your tracking limit. Each user can track up to 60 profiles and 40 posts.

Why doesn’t a team member appear in Analytics?

A team member may be missing from Analytics for any of these reasons:

• The user hasn’t completed onboarding.

• The Teamfluence extension is uninstalled or inactive, so no data is being synced.

• The user chose not to share their LinkedIn data with this workspace in their account settings.

Why are some stakeholders from my target accounts missing in the automatic campaign?

This is usually caused by gaps in your ICP persona settings in the AI Agent. Check whether the departments your stakeholders belong to are missing from your persona description.

What’s the difference between user roles?

Owners: Full control over billing, integrations, workflows, and workspace settings. Admins: Can create and manage campaigns, workflows, webhooks, and keyword monitoring but do not have billing or organization-wide permissions. Members: Can create and join campaigns but cannot add participants or manage other users’ campaigns. No access to billing or integration settings.

Why can’t I see AI Agent results on all my leads?

The AI Agent only runs from the moment it is activated. It does not process older leads retroactively, and changes to the criteria also apply only going forward.

Is it possible to be a Teamfluence user without sharing my LinkedIn data and signals?

Yes. Admin users who only need to manage the workspace can disable LinkedIn data sharing in their Account Settings.