Troubleshooting | CSV Upload Failures

When uploading a CSV to Teamfluence, the upload fails or is rejected. This is almost always caused by formatting or data issues in the CSV - an easy fix, and you’ll be able to re-upload right away.

Potential Causes

1. Column headers do not match the sample CSV exactly.

2. Missing or invalid LinkedIn URLs for people or company pages.

3. Unsupported characters or formatting from external sources.

4. Empty or partially completed rows.

5. File exceeds row limits (500 rows for campaigns, 1,000 rows for accounts).

Step-by-Step Solution

1. Match the Field Names Exactly (Most Common Issue)

• Open the sample CSV provided in the Upload section of Accounts or Campaigns.

• Copy the first row (column headers) from the sample CSV into your file.

• Ensure there are no extra spaces, missing columns, or typos.

2. Use Valid LinkedIn Profile URLs

• Campaign uploads: Each row must contain the full LinkedIn profile URL of the person.

• Accounts uploads: Each row must include the LinkedIn URL of the company page.

• Quick Fix: Paste your table into ChatGPT (or any LLM) and ask it to enrich missing company/person URLs automatically.

3. Remove Any Strange or Unsupported Characters

• Avoid symbols copied from PDFs or rich-text sources.

• Ensure all text is plain and formatted consistently (UTF-8 encoding recommended).

Screenshot suggestion: Highlight an example of a special character breaking the upload.

4. Ensure All Rows Are Fully Completed

• No empty cells in required fields.

• Every row must have all the necessary columns filled out (e.g., Name, LinkedIn URL, Company Website url, etc.).

5. Keep the File Within Row Limits

• Campaign CSV: max 500 rows.

• Accounts CSV: max 1,000 rows.

• If your list is longer, split it into multiple CSVs and upload them separately.

Notes & Tips

• Always start with the sample CSV from the app to prevent header mismatches.

• After cleanup, save the file as a .CSV format and re-upload.

• If issues persist, contact us via support chat (inside the app) or email (support@teamfluence.com)