Terms of Service
Last updated September 28, 2025
These Terms of Service ("Terms") govern your access to and use of the services provided by Teamfluence OÜ ("Teamfluence," "we," "us," or "our"), including our website at teamfluence.com, the Teamfluence browser extension, and all related tools and features (collectively, the "Services").
By creating an account or using our Services, you agree to be bound by these Terms.
If you do not agree, do not use the Services.
Contact: hello@teamfluence.com
1. Eligibility
1.1 You must be at least 18 years old (or the age of legal majority in your jurisdiction) to use the Services. 1.2 You represent that you have the authority to bind yourself — and, if applicable, your organization — to these Terms.
2. Account Registration
2.1 To use the Services, you must create an account and provide accurate, complete, and current information. 2.2 You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. 2.3 You must notify us immediately if you become aware of any unauthorized use of your account. 2.4 We reserve the right to suspend or terminate accounts that contain inaccurate information or are used in violation of these Terms.
3. Description of Services
3.1 Teamfluence provides a browser-based software tool that assists professionals in managing and analyzing their networking and sales activities. The Services include signal detection, activity monitoring, engagement tracking, CRM integration, and AI-powered insights. 3.2 Teamfluence is an independent product. It is not endorsed by, affiliated with, or sponsored by any third-party platform.
4. Permitted Use and Restrictions
4.1 You may use the Services solely for lawful professional and business purposes in accordance with these Terms. 4.2 You agree not to: (a) use the Services for any unlawful purpose or in violation of any applicable law; (b) use the Services to send unsolicited bulk messages or spam; (c) attempt to reverse-engineer, decompile, or disassemble the Services; (d) sublicense, resell, or redistribute access to the Services without our prior written consent; (e) share your account credentials with third parties or allow multiple individuals to use a single-user account; (f) use the Services in a manner that infringes the rights of third parties; (g) interfere with or disrupt the integrity or performance of the Services.
4.3 You are solely responsible for ensuring that your use of the Services complies with all applicable laws and the terms of any third-party platforms you use.
5. Subscription and Payment
5.1 Access to certain features requires a paid subscription. Available plans and pricing are published at teamfluence.com/pricing. 5.2 Subscriptions are billed in advance on a recurring basis (monthly or annually, depending on your selected plan). By subscribing, you authorize us to charge your payment method on each renewal date until you cancel.
5.3 All fees are exclusive of applicable taxes. You are responsible for any taxes, duties, or levies imposed on your subscription.
5.4 We reserve the right to change subscription pricing with at least 30 days' prior notice. The new price will apply at the start of your next billing period following the notice.
6. Free Trials and Promotions
6.1 We may from time to time offer free trials, promotional access, or other limited-duration offers at our discretion. The terms, duration, and scope of any such offer will be specified at the time of sign-up and may change without prior notice.
6.2 Unless otherwise stated, free trials convert to a paid subscription at the end of the trial period unless you cancel before the trial expires.
7. Cancellation and Refunds
7.1 You may cancel your subscription at any time through your account settings or by contacting hello@teamfluence.com.
7.2 Cancellation takes effect at the end of the current billing period. You retain access to the Services until the end of the period you have already paid for.
7.3 No refunds are provided for partial billing periods, unless required by applicable law.
7.4 You have the right to terminate your account without penalty if we make material changes to these Terms, our Privacy Policy, or our Data Processing Agreement. To exercise this right, you must notify us within 30 days of receiving notice of such changes.
8. Artificial Intelligence Features
8.1 The Services include AI-powered features ("AI Products") that generate insights, recommendations, and analyses based on your data.
8.2 AI Products are delivered through third-party AI service providers. Your inputs and relevant data may be shared with these providers solely to deliver the AI features you use, subject to our Data Processing Agreement.
8.3 AI-generated outputs are provided for informational purposes. You are responsible for reviewing and verifying any AI-generated content before acting on it. Teamfluence does not guarantee the accuracy or completeness of AI-generated outputs.
9. Data Processing
9.1 When you use the Teamfluence browser extension, you act as data controller and Teamfluence acts as your data processor within the meaning of Art. 28 GDPR.
9.2 The details of this arrangement are set out in our Data Processing Agreement at teamfluence.com/info/dpa, which forms an integral part of these Terms.
9.3 As data controller, you are responsible for ensuring that you have a lawful basis for processing personal data through the Services and for fulfilling any applicable transparency obligations.
9.4 For information on how Teamfluence collects and processes data for its own purposes, see our Privacy Policy at teamfluence.com/info/data-privacy.
10. Intellectual Property
10.1 All rights, title, and interest in and to the Services — including software, design, documentation, and all intellectual property rights therein — remain with Teamfluence and its licensors.
10.2 We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services in accordance with these Terms for the duration of your subscription.
10.3 You retain all rights to the data you input into or generate through the Services. You grant Teamfluence a limited license to process your data solely for the purpose of providing the Services.
11. Availability and Support
11.1 We aim to provide the Services with reasonable availability but do not guarantee uninterrupted or error-free operation.
11.2 Customer support is available via hello@teamfluence.com.
11.3 We reserve the right to modify, update, or discontinue any feature of the Services at any time. Material changes will be communicated with reasonable advance notice.
12. Limitation of Liability
12.1 To the maximum extent permitted by applicable law, Teamfluence's total aggregate liability arising out of or in connection with these Terms or the Services shall not exceed the total fees paid by you to Teamfluence in the twelve (12) months preceding the event giving rise to the claim.
12.2 To the maximum extent permitted by applicable law, Teamfluence shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill.
12.3 Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; (c) any liability that cannot be excluded or limited by applicable law.
13. Indemnification
13.1 You agree to indemnify, defend, and hold harmless Teamfluence and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable legal fees) arising out of or in connection with:
(a) your use of the Services in violation of these Terms;
(b) your violation of any applicable law or third-party rights;
(c) any data processed through the Services under your controllership.
14. Suspension and Termination
14.1 We may suspend or restrict your access to the Services immediately if we reasonably believe that:
(a) you are in material breach of these Terms;
(b) your use of the Services poses a security risk or may cause harm to other users or third parties;
(c) suspension is required to comply with applicable law or a court order.
14.2 We will make reasonable efforts to notify you before or promptly after any suspension, unless prohibited by law.
14.3 Either party may terminate these Terms at any time by providing written notice. Upon termination, your right to use the Services ceases immediately (subject to Section 7.2 for paid subscriptions).
14.4 Sections that by their nature should survive termination will survive, including Sections 10, 12, 13, and 16.
15. Changes to These Terms
15.1 We may update these Terms from time to time. The updated version will show a revised "Last updated" date at the top.
15.2 For material changes, we will provide at least 30 days' prior notice via email or prominent notice within the Services.
15.3 Your continued use of the Services after the updated Terms take effect constitutes acceptance. If you do not agree, you may terminate your account in accordance with Section 7.4.
16. Governing Law and Dispute Resolution
16.1 These Terms are governed by the laws of the Republic of Estonia, without regard to its conflict of laws provisions.
16.2 Any disputes arising out of or in connection with these Terms shall be submitted to the exclusive jurisdiction of the courts of Tallinn, Estonia, unless mandatory provisions of your local law provide otherwise.
16.3 Before initiating legal proceedings, the parties agree to attempt to resolve disputes in good faith through negotiation for a period of at least 30 days.
17. Miscellaneous
17.1 Entire Agreement. These Terms, together with the Privacy Policy and the Data Processing Agreement, constitute the entire agreement between you and Teamfluence regarding the Services.
17.2 Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
17.3 Waiver. No failure or delay by Teamfluence in exercising any right under these Terms shall constitute a waiver of that right.
17.4 Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. Teamfluence may assign its rights and obligations in connection with a merger, acquisition, or sale of all or substantially all of its assets.
17.5 Force Majeure. Teamfluence shall not be liable for any failure or delay in performing its obligations where such failure or delay results from circumstances beyond its reasonable control.
18. Contact
Teamfluence OÜ
Tornimäe tn 5
Harju maakond, Kesklinna linnaosa
10145 Tallinn, Estonia
Email: hello@teamfluence.com
Registry Code: 17381325
VAT: EE102936218